Fresh Direct Inc
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Business Information
Food Products-retail, Food Products & Manufacturers, Marketing Programs & Services, Food Products (whls)MasterCard
Customer Reviews (60 reviews)
by cslug at Citysearch
on Citysearch Mar 18, 2011I used them for about year. Almost every order either had items missing or was replaced with an item THEY believed was close enough. Then you have to call them that I didn't get something, they will give you store credit... (more)
by iiannableeii at Citysearch
on Citysearch Jan 31, 2011I have multiple problems with Fresh Direct so hold on tight.. (1) For whatever reason, these morons said that my building is listed as a commercial building and they arent able to change that in their systems. What... (more)
by squeakings at Citysearch
on Citysearch Nov 30, 2010Fresh Direct has the worst customer service ever! Tuesday night before Thanksgiving I was home waiting for my order until 11:30pm. No one bothered to tell me it wasn't coming, or contact me in any way. When I finally... (more)
by manatee1 at Citysearch
on Citysearch Jul 08, 2010I have gotten completely rotten melons in the last 3 orders from fresh direct- so rotten that they were obvious and should NEVER have been sent out in the first place. I mean the fruit felt like a balloon, like it was... (more)
by SarahPT at Citysearch
on Citysearch Oct 30, 2009We placed an order for the 4-6pm Friday window. Forty minutes after this window, the driver called said something we could not understand and then never appeared. We called customer service and they said he "tried."... (more)
by No More FRESH DIRECT at Citysearch
on Citysearch Sep 09, 2009I am sorry to have to write this to you but I must. I was reluctant to order the steamed lobsters again because of the bad experience with the undercooked lobsters of the day before. When I spoke with their... (more)
voisin
on Citysearch Mar 13, 2009In three out of my last three orders with Fresh Direct, an expensive item or multiple items were missing. In one instance over half the order was missing. I was charged for the items and when I called customer service (a... (more)
CSMobileUser4
on Citysearch Mar 09, 2009Great prices. Incredible website. Excellent, fresh fish, meat, produce, all. Wide variety. Friendly, courteous delivery people. No schlepping. Cons: no same day delivery; sometimes it's hard to get a last... (more)
jcs7duke
on Citysearch Feb 03, 2009I have used FreshDirect for about a year and a half. For the first few months, other than being late a few times, they were great. Lately, they have been having serious problems: 1. My orders were seriously mixed... (more)
ccdoll
on Citysearch Jan 28, 2009Been using them often in the last year. Order screw ups occur about 1/3 of the time: missing items, broken eggs, bad produce, missing box, late delivery. Once when I was alone with my 1 week old baby, they didn't bother... (more)