Dean's Stove & Spa Llc
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Business Information
Fireplace Equipment-retail, Wood Burning Stoves, Hot Tubs & Spas, FireplacesHot Tubs & Spas
Customer Reviews (20 reviews)
HonestD
on Citysearch Apr 10, 2010I had done my homework and picked a stove from a different store in another part of CT because of a spring sale but my spouse, the engineering brain type, suggested one more research trip-- to Dean's Stove and Spa.... (more)
Shell52
on Citysearch Mar 20, 2010Allow me to apologize for the typo error on claiming the stove was purchased in 2009, it was 2008 thus making the nightmare of owning this even longer.FYI we did purchase pellets from Dean, 12 bags at a time, that did not... (more)
Guest G.
on Judys Book Mar 04, 2010Friendly staff good at apologizing for all their errors...like installing 8 inches off center, not showing up for repair appts, shattered glass and more! Apologies, yes. Making it right, no! I should have waited at... (more)
RGoski
on Citysearch Feb 23, 2010There are always two sides to a story and I'd like to make a few respectful rebuttals to the following posts which apparently makes Dean's Stove & Spa look like a criminal enterprise. My name is Ron - I've been a... (more)
RWoike
on Citysearch Jan 02, 2010We purchased our pellet stove last Winter, 2009. From day one this thing didn't work correctly. I can't tell you the number of service techs that came here, all with the same old story. I got so fed up with them, I... (more)
Mark Smith
on Citysearch Dec 04, 2009We went to Dean's with the intention of replacing our pellet stove with a wood stove insert. We did find two we liked and asked when a sales person would be available. We were told we'd be next as soon as one of them was... (more)
DeansSucks
on Citysearch Nov 24, 200911/03/09Do not go there Review of Dean's Stove & Spa Llc by DeansSucks Ordered a stove for my home and when installation time came they would not return calls. After 3 weeks of dealing with them they deliver the main... (more)
Deans
on Citysearch Nov 12, 2009We at Dean's want to make sure the public is weary of phony reviews. Dean's has made many progressive moves in the Hearth Industry to insure we take care of everyone. Wether it is expanding our Service Dept another... (more)
JohnDeesero
on Citysearch Oct 30, 2009Just bought my wood burning insert at Dean's. I had a great experience from start to finish. I worked with 2 different sales people who were knowledgeable and courtious. The 2 fellas that did my installation were TOP... (more)
tommygun
on Citysearch Jun 20, 2009I had a gas insert installed in my fireplace and it heats my whole house. 1500 sq. ft. From when I purchased it to the day when it was installed, It was a very pleasant experience. I have it for a year and they call me every... (more)
TyJacobs
on Citysearch Apr 24, 2009i just visited my best friend who told me that she had one of these stoves installed... Being handy with my hands...I will tell you... It is a nightmare...they did not install it correctly The pellets are... (more)
wtf38
on Citysearch Feb 11, 2009Dean's may be the biggest distributor of stoves but they have the worst customer service of ANY STORE ever!!! They ignore the phone like the plague, if you are ever in the showroom, watch how the phone rings and NO ONE... (more)
CRubano
on Citysearch Jan 09, 2009Same as other reviewers I say GO ELSEWHERE!!! Tracy was very helpful, but there is poor to no service after the sale. My stove was a showroom demo and there were missing parts. I had to call 4 times and finally got a grate... (more)
mattegg
on Citysearch Dec 04, 2008Lots of variety in showroom. Staff seems educated but be prepared to wait an hour just to talk to someone. When you order the product that process takes an hour too. After you've waited another hour in line. Customer... (more)
Concernedshopper5
on Citysearch Dec 03, 2008I have been reading all your reviews for Dean's Stove and Spa and I thought you should hear from one of his many happy customers. I bought my pellet stove there 9 years ago and to this day I have had nothing but the best... (more)
kaliope12
on Citysearch Nov 19, 2008I never received my pellets. My stove never worked properly. After they "fixed" it my stove never worked at all. They refused to re-fix it. After playing the "on hold" game they just hung up on me; more than once. I... (more)
neesa
on Citysearch Nov 18, 2008This store is a TOTAL nightmare! They will sell you the world and be So professional and "bend over backwards" nice to you until they cash your check! They start by giving you wrong information about where your stove... (more)
06477
on Citysearch Nov 10, 2008Believe the other two reviews. I have had the same experience. It might be best to deal with a smaller store where customer service is a priority. (more)
Rich71152
on Citysearch Oct 21, 2008I decided to purchase a pellet stove this past summer and chose this place after visiting a few stores and checking out comments on line regarding the various stoves I saw. The salesman in this store as I later found out... (more)
rach123
on Citysearch Oct 16, 2008Their service is terrible!!! It takes months, literally, to get your product delivered to you! AVOID THEM AT ALL COSTS!!!! (more)