What Is Your Best Defense Against Shoplifting ... Customer Service & Checkpoint Systems?

by Bill Bregar of Loss Prevention Systems, Inc. ( 7-Feb-2011 )

There is one very clear method to shutting down shoplifters. It is a two-part method. The first is excellent customer service the second is Checkpoint Systems.

 

Customer service is your main line of defense. Did you know that of the three groups of shoplifters professional, amateur and impulse that studies show you can shut down almost all impulse shoplifters with a customer service greeting and a follow up? It is a fact! This means a simple “hello, how can I help you” is enough to keep them from shoplifting in your store during that visit. Because they have been recognized. Amateur and professional shoplifters require more attention and effort. They will create situations, which keep you distracted.

 

That is where the second line of defense comes in…A Checkpoint System. These systems never take a break and are working 24/7. Checkpoint systems are comprised of a set of antennas at your customer door. Your merchandise is protected with either Checkpoint tags or Checkpoint labels. If a shoplifter attempts to steal the merchandise the system alerts your employees.

 

In the word of retail anti theft devices this is the Holy Grail. A properly trained staff and a Checkpoint System that is actively used will shut down the shoplifters. This will send them down the street to your competitor who is not protected.

 

Oh, and a little bit more on customer service. Isn’t that what you want your employees doing anyway? We know that great customer service will add sales and make your customers feel good about their shopping experience in your store. And good customers not only understand what you are trying to do with a Checkpoint system , in most cases they are understanding and supportive.

 

For more information about anti shoplifting or shoplifters or checkpoint labels or checkpoint security system or checkpoint security systems or checkpoint systems or checkpoint security tags or checkpoint labels or retail anti theft devices or retail theft prevention or stop shoplifting please visit our store or call 1.866.914.2567

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